绵阳ISO9001认证咨询公司 如何识别过程(4) - ISO9000 -*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
确定顾客是否定期得到全方位支持的过程,以便利用公司或其产品解决顾客的问题。*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
1.2.3 Monitor satisfaction with communication 用沟通来监视顾客满意度*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of determining whether customers receive timely and *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
thorough information about products and services through preferred *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
channels of communication.*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
确定顾客是否通过首选的沟通渠道定期得到全方位的产品和服务信息的过程*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
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1.3 Monitor changes in market or customer expectations 用市场或顾客期望来监视变化*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of monitoring the external environment to keep pace with *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
customers' changing expectations as well as competitive offerings. *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
监视外部环境的过程,以与顾客不断变化的期望以及竞争产品同步*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
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1.3.1 Determine deficiency of products and services 确定产品和服务的缺陷*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of identifying necessary product and service *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
improvements by examining transaction data, transaction data, and *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
competitor information. *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
通过检查往来数据,往来数据和竞争者信息,确立必要的产品和服务改进的识别过程*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
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1.3.2 Identify innovations that meet customer needs and wants *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
识别满足顾客需求和需要的发明*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of analyzing customer information to gather insight into *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
new or enhanced products that would meet evolving needs and wants.*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
分析顾客信息的过程,以把大家的智慧应用于新产品或增强产品,满足日益增长的需求和需要。*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
1.3.3 Monitor competitive offerings 监视竞争动手产品*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of tracking competitive offerings and their market share *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
to identify product and service strategies that meet customer *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
demands.*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
跟踪竞争动手产品及其市场份额的过程,以发现满足顾客需求的产品和服务策略*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
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2.0 DEVELOP VISION AND STRATEGY 制定愿景和战略*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of preparing for future success with strategic plans *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
that address both short- and long-term business objectives.*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
通过战略策划准备将来成功的一组过程。战略策划即针对短期业务目标,同时也针对长期目标。*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
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2.1 Monitor the external environment 监视外部环境*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
The process of acquiring, analyzing, and disseminating relevant *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
external information to respond to and capitalize on competitive and *ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
marketplace opportunities.*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
获得、分析和传播相关外部信息的过程,以对竞争和市场机会做出反应和投资*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾
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绵阳ISO9001认证咨询公司 如何识别过程(4) - ISO9000 -*ÕrW£OPúbbs.517hb.comC,ô·¢qî¾