重庆ISO9001认证咨询公司 如何识别过程(3) - ISO9000 -

重庆ISO9001认证咨询公司    如何识别过程(3) - ISO9000 -GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.0  UNDERSTAND MARKETS AND CUSTOMERS  了解市场和顾客GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of analyzing market and customer information to create GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            and maintain a competitive business position.GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            分析市场和顾客信息的过程，以创造和保持竞争地位。GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.1 Determine customer needs and wants 确定顾客需求和需要GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of identifying customer segments, critical incidents of GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            customer contact, and customer needs in order to meet customer GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            demands.GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            识别顾客群，顾客合同的关键事件，以及顾客需求的过程，以满足顾客要求GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.1.1 Capture and assess customer feedback 获得和评价顾客反馈GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of eliciting, analyzing, and applying direct and GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            indirect customer feedback to improve operational performance.GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            获得，分析和直接或间接的应用顾客反馈的过程，以改进运作业绩GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.1.2 Predict customer purchasing behavior 预测顾客购买行为GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of examining attitudinal and behavioral customer data to GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            predict and influence customer buying patterns.GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            顾客的态度和行为数据的检验过程，以预测并影响顾客购买方式。GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.2 Measure customer satisfaction 测量顾客满意度GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of tracking customer satisfaction through indirect and GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            direct customer feedback and sharing it companywide to develop a GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            culture focused on satisfying customers.GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            通过直接和间接的顾客反馈跟踪调查顾客满意，并在公司范围内建立以满足顾客为核心的文化GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.2.1 Monitor satisfaction with products and services 用产品和服务监视顾客满意GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of soliciting customer input throughout all stages of GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            the product life cycle to ensure ongoing satisfaction as well as GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            identify ideas for new or improved products and services.GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            在产品生命周期的整个阶段获得顾客反馈的过程，以保证持续的满意并且识别出开发新产品和服务或改进现有产品和服务的建议。GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            1.2.2 Monitor satisfaction with problem resolution 用问题解决方案来监视顾客满意GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            The process of determining whether customers receive timely and GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            thorough support to resolve problems with the company or its GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
            offerings. GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ
重庆ISO9001认证咨询公司    如何识别过程(3) - ISO9000 -GÜG$ï X¯¬bbs.517hb.comÑgÊñ]êŒÖΜ