四川ISO9001认证咨询公司 对审核质量方针、质量目标和管理评审研究(1) - ISO9000 -
四川ISO9001认证咨询公司 对审核质量方针、质量目标和管理评审研究(1) - ISO9000 - |¾¢é3«tºbbs.517hb.com#s¨1!£2
ISO 9001 Auditing Practices Group Guidance on:|¾¢é3«tºbbs.517hb.com#s¨1!£2
Auditing 139uality Policy, 139uality Objectives and Management Review|¾¢é3«tºbbs.517hb.com#s¨1!£2
如何审核质量方针、质量目标和管理评审|¾¢é3«tºbbs.517hb.com#s¨1!£2
1. Auditing quality policy|¾¢é3«tºbbs.517hb.com#s¨1!£2
审核质量方针|¾¢é3«tºbbs.517hb.com#s¨1!£2
The quality policy and its effective deployment can only be truly |¾¢é3«tºbbs.517hb.com#s¨1!£2
assessed based on the overall results of the audit.|¾¢é3«tºbbs.517hb.com#s¨1!£2
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质量方针及其有效展开只能根据整体的审核结果来加以真实的评价。|¾¢é3«tºbbs.517hb.com#s¨1!£2
Audit methods should include:|¾¢é3«tºbbs.517hb.com#s¨1!£2
审核方法应当包括:|¾¢é3«tºbbs.517hb.com#s¨1!£2
• Interviewing Top Management to understand their approach |¾¢é3«tºbbs.517hb.com#s¨1!£2
and commitment to quality; (click here to link to the guidance paper |¾¢é3«tºbbs.517hb.com#s¨1!£2
on the auditing of Top Management processes) |¾¢é3«tºbbs.517hb.com#s¨1!£2
与最高管理者交谈,了解他们对质量的管理模式和承诺。(任何审核最高管理者另外有知道文件)|¾¢é3«tºbbs.517hb.com#s¨1!£2
• Evaluating, through the records of management review, the |¾¢é3«tºbbs.517hb.com#s¨1!£2
commitment and involvement of Top Management in the establishment, |¾¢é3«tºbbs.517hb.com#s¨1!£2
implementation, monitoring and updating of the quality policy; |¾¢é3«tºbbs.517hb.com#s¨1!£2
通过管理评审记录,评价最高管理者在建立、实施、监视和更新质量方针中所做的承诺及参与情况。|¾¢é3«tºbbs.517hb.com#s¨1!£2
• Assessing whether Management has effectively “translated” |¾¢é3«tºbbs.517hb.com#s¨1!£2
the quality policy into understandable words and guidelines at all |¾¢é3«tºbbs.517hb.com#s¨1!£2
levels of the organization, with corresponding objectives at each |¾¢é3«tºbbs.517hb.com#s¨1!£2
applicable function / level; |¾¢é3«tºbbs.517hb.com#s¨1!£2
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评估管理层是否已有效地将质量方针用能够理解的词语和指示加以“翻译”而被组织各个层次理解,并在各个应用的职能/层次上都有对应的质量目标。|¾¢é3«tºbbs.517hb.com#s¨1!£2
• Conducting interviews with personnel to verify if they have |¾¢é3«tºbbs.517hb.com#s¨1!£2
the required awareness, understanding and knowledge of the way the |¾¢é3«tºbbs.517hb.com#s¨1!£2
organization’s quality policy relates to their own activity, |¾¢é3«tºbbs.517hb.com#s¨1!£2
regardless of the terms used by such people to express their |¾¢é3«tºbbs.517hb.com#s¨1!£2
understanding; |¾¢é3«tºbbs.517hb.com#s¨1!£2
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与组织的员工进行交谈,验证他们是否具有所要求的质量意识,理解质量方针的方式是把组织的质量方针和他们自己的活动联系起来,不要在意他们用什么术语来表达他们的理解。|¾¢é3«tºbbs.517hb.com#s¨1!£2
• Seeking evidence of effective dissemination of the quality |¾¢é3«tºbbs.517hb.com#s¨1!£2
policy by appropriate communication. |¾¢é3«tºbbs.517hb.com#s¨1!£2
通过适当的沟通搜集有效地传达质量方针的证据。|¾¢é3«tºbbs.517hb.com#s¨1!£2
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2. Auditing quality objectives|¾¢é3«tºbbs.517hb.com#s¨1!£2
审核质量目标|¾¢é3«tºbbs.517hb.com#s¨1!£2
Auditors need to verify that the organization’s overall quality |¾¢é3«tºbbs.517hb.com#s¨1!£2
objectives have been defined, that they reflect the quality policy, |¾¢é3«tºbbs.517hb.com#s¨1!£2
are substantially coherent, aligned and compatible with the overall |¾¢é3«tºbbs.517hb.com#s¨1!£2
business objectives, including customer expectations. If this is not |¾¢é3«tºbbs.517hb.com#s¨1!£2
the case, the auditors should further evaluate Top Management |¾¢é3«tºbbs.517hb.com#s¨1!£2
commitment to quality.|¾¢é3«tºbbs.517hb.com#s¨1!£2
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审核员必需验证组织是否根据质量方针制定了总的质量目标,这些目标是否持续保持与组织商务目标的一致性,又包括顾客的各种期望。不然的话,审核员应当进一步评价最高管理者对质量的承诺。|¾¢é3«tºbbs.517hb.com#s¨1!£2
The fulfilment of quality objectives needs to be measurable and |¾¢é3«tºbbs.517hb.com#s¨1!£2
documented. |¾¢é3«tºbbs.517hb.com#s¨1!£2
质量目标的完成情况必需是可测量的,而且要形成文件。|¾¢é3«tºbbs.517hb.com#s¨1!£2
There is no specified way of identifying or documenting quality |¾¢é3«tºbbs.517hb.com#s¨1!£2
objectives, as these may appear through business plans, management |¾¢é3«tºbbs.517hb.com#s¨1!£2
review outputs, annual budgets, etc. It is up to the auditors to |¾¢é3«tºbbs.517hb.com#s¨1!£2
satisfy themselves that the objectives are adequately documented.|¾¢é3«tºbbs.517hb.com#s¨1!£2
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四川ISO9001认证咨询公司 对审核质量方针、质量目标和管理评审研究(1) - ISO9000 -|¾¢é3«tºbbs.517hb.com#s¨1!£2